Thank you for using Spotly. This Refund & Cancellation Policy explains the terms related to cancellations, subscriptions, payments, and refunds for services provided through the Spotly platform.

By using Spotly, you agree to this policy.

1. Subscription & Service Payments

Spotly may offer paid subscriptions, premium features, promotional listings, or other digital services through the platform.

All payments made on Spotly are processed securely through approved payment gateways.

2. Cancellation Policy

Users may cancel their subscription or service at any time through their account settings or by contacting Spotly support.

Important Notes:

• Cancellation requests must be submitted before the next billing cycle.
• Once a subscription is canceled, access to premium features may continue until the current subscription period ends.
• No partial refunds will be provided for unused subscription periods unless otherwise stated.

3. Refund Policy

Non-Refundable Services

The following payments are generally non-refundable:

• Subscription fees
• Featured listing charges
• Promotional or advertising payments
• Service activation fees
• Any completed digital service transactions

Eligible Refund Situations

Refunds may be considered only under the following conditions:

• Duplicate payment made accidentally
• Technical error causing failed service delivery
• Incorrect billing due to system malfunction
• Unauthorized transaction reported and verified

Spotly reserves the right to review and approve refund requests at its sole discretion.

4. Refund Request Process

To request a refund, users must contact Spotly support with:

• Registered email or phone number
• Transaction details
• Payment proof or receipt
• Reason for refund request

Refund requests should be submitted within 7 days of the transaction date.

5. Refund Processing Timeline

If approved:

• Refunds will be processed within 7–14 business days
• The amount will be credited back through the original payment method
• Processing time may vary depending on the payment provider or bank

6. Failed or Interrupted Transactions

In case of failed payments where money is deducted but services are not activated:

• Users should contact support immediately
• Verification will be conducted with the payment gateway
• Eligible refunds will be processed accordingly

7. Changes to Services & Pricing

Spotly reserves the right to:

• Modify subscription plans or pricing
• Change platform features
• Discontinue services temporarily or permanently

Any changes will be updated on the website or application.

8. Contact Us

For cancellation or refund-related queries, please contact:

Spotly Support
Website: www.spotlyindia.org
Email: info@spotlyindia.org
Phone: +91-97425 45584